Two things to do if you have an important call or meeting

Adding Value, Jargon or Reality?

Do customers every question you on your prices?

Thinking can be a dangerous sport. Are you indulging in it?

The opening dialogue with potential customers and what an influence this can have

Beware the implications of using the word but

Stop It

Are you a Drain or a Radiator?

Change your attitude to your 'weaknesses'

'Try This Beaker' Stay in the moment, the past is gone

'7 Closes for 7 Customers' Close more business by getting in tune with customers

'Sorry, s'not my job mate' Create the best environment you can for clients

'The Curious Incidents of the Dog in the Kitchen' Tips for dealing with a 'difficult' client

'The Broken Toilet' Feeling blocked or challenged? Maybe a different view will help

'Ready... Aim... Fire' a thought on the subject of goals, targets and opportunities to start 2009

'The L.U.V Factor' stand out from the crowd by making the client feel valued

'Happy Ears' Look for the underlying message in what someone's saying.

'Business Development Ability' something you're born with? ...or can it be developed?

'The Perfect Rucksack' Reminds us of the importance of asking a client good questions - questions that can increase business.

'Did your mum ever tell you to mind your language' We had a look at the way you use language can have an effect on your business.